Job Services Australia (JSA)

Bridging the Gap is a not-for-profit organisation and member of the JobFutures National Employment Network who have been contracted by the Department of Employment (formerly the Department of Education, Employment and Workplace Relations) to deliver the Job Services Australia (JSA) contract.  In addition to delivering JSA services, Bridging the Gap also deliver Disability Employment Services (DES) from offices in Rockingham, Mandurah, Spearwood, Wembley, Waroona and Kwinana.

For over 27 years we have been pairing jobseekers with employers and are one of the only JSA providers in Western Australia to be awarded a five-star rating for our services .

How we help Employers

When a vacancy becomes available in your business, it’s important to find the right person for the job as quickly as possible.  Traditional hiring methods can be drawn out and cumbersome, removing you from the important business of running your business;  so let us do the hard work for you!Bridging the Gap offer a no-cost employment solution for businesses of all sizes from Wembley to Pinjarra.  We work closely with employers at a community level to identify immediate employment needs and the skills required within your industry.  We then match these with appropriately trained and work-ready candidates from our extensive employment pool, providing a range of incentives including post-placement support for both the candidate and employer, as well as financial support in the form of wage subsidies and pre-vocational and vocational education and training.


How we help the Unemployed

If you have recently registered with Centrelink to receive unemployment benefits, you may have automatically been, or requested to be, assigned to work with us with a goal to returning to full or part-time employment.  

From your first visit to Bridging the Gap, our Employment Advisors are on hand to assess your situation and help develop an Employment Pathway Plan, offering personalised help services including access to a range of free training courses, support with resume writing, information on local employment and work experience opportunities and links to a range of Government initiatives that will support your needs. 

For more information about how you can benefit from working with Bridging the Gap, contact us on (08) 9550 1111 or email


Menu of Services for Job Seekers


Job Club Café

PARTICIPATION: 5 days per week – 9 am to 11am, ongoing 
DETAILS: Job seekers must have completed an internal course prior to entering job club and must demonstrate job ready status including updated resume, interview techniques and Job Ready Check List completed.



PARTICIPATION: Approx 25 hrs over 1 week - 11.30am – 4.00pm
DETAILS: Intensive training to improve job search skills, expand the job seekers employment related networks, motivate them and provide training in interview techniques, updating resume, preparing job applications, following job leads etc.


Working Life

PARTICIPATION: 2 week course - 11.30am – 4.00pm
DETAILS: This motivational course is suitable for most long term unemployed persons to help get them back into the work force. It looks at work motivation, career path, achieving employment, identifying the job seekers selling points and life with a job.


New Directions

PARTICIPATION: 5 half-days or 2.5 full days - 11.30am – 4.00pm
DETAILS: This emotive and explorational course addresses issues of self esteem and building self confidence and is an excellent introduction to changing one's way of thinking about themselves and the world surrounding them.


Pathway Workshops (Esher House/Turning Point) 

PARTICIPATION: Monday – Wednesday, 9.30am – 4.00pm
DETAILS: Pathway workshops have been designed for clients identified as having little or no desire or intention to re-enter the workforce. This course will identify barriers and encourage change whilst addressing the basic requirements to commence job-hunting.


Career Development

PARTICIPATION: 2-3 sessions lasting approx 2-3hours each
AVAILABILITY: Ongoing as required or requested.
DETAILS: Career development programs are available to clients and customers and can be used to help identify areas of interest and skill in order for someone to identify new career pathways or to help plan and prepare entrance to a new field of work.


Life Skills Workshop

PARTICIPATION: 1 day course or individual sessions
DETAILS: This course covers addresses a numnber of skillsets for responsible living including Public Transport, Childcare, Housing, Money, Budgeting and Legal Matters.


Certificate 1 Work Preparation

PARTICIPATION: 4 half days over two weeks - 11.30am – 4.00pm 
DETAILS: In roder to complete this certification clients must complete an enrolment form through their BTG youth or employment services advisor and provide a copy of their Healthcare card.  Clients under 17 years must provide a valid NOA Form from their school.


Youth Connections 

DETAILS: This program for 13-19 year olds assists young people to stay in school or find alternative education pathways in order for them to attain a Year 12 or equivalent qualification. For more information visit our Youth Connections page


Small Steps - Prepare for Work Through Foundation Skills

PARTICIPATION: 6 months, 2-3 days per week
DETAILS: Small Steps is for Early School Leavers who want to bridge the gap to further study or employment. This program focuses on core employability skills needed to progress with your chosen career.  Clients complete a Certificate I in Work Preparation with a selected few modules from Certificate II in CALM including on-the-job exposure within our plant nursery at Casuarina - Ngulla Training & Community Centre.


Crossing Point

PARTICIPATION: Attend a residential camp at Fairbridge.
DETAILS: Crossing Point is a leadership and skills development camp for youth aged 16-24.  More information can be found at


Microsoft 101, Internet Basics and Facebook 101

PARTICIPATION: 2 hours each Tuesday for 4-8 weeks from 9am-11am
DETAILS: Bridging the Gap has designed a series of short courses delivered over 4-8 weeks each to help improve computer literacy and boost confidence in using the internet, social media and word processing programs. knowledge and confidence in computing. For more information contact or phone (08) 9550 1111.

More information

For more information contact our Employment Services team on (08) 9550 1111 or email

Disability Employment Services (DES)

Bridging the Gap recently expanded our range of employment services to include Disability Employment Services (DES).

DES is a national network of organisations funded by the Australian Government to help employers recruit and retain employees with a disability.  Bridging the Gap’s DES team work to assist jobseekers with a disability, injury or health issue to find and retain employment, as well as providing the tools and techniques they might need to manage their disability or injury within a work environment.  DES provides ongoing support in the workplace for as long as required with strong links to training and skills development, particularly within the industries known to experience skills shortages.

What we offer:

  • professional recruitment advice and job matching;
  • help with job design for employees with disability;
  • on-the-job or off-site support to ensure new employees with a disability settle into their job;
  • ongoing support for as long as it is required;
  • training information and access to a wide range of BTG courses; and
  • help for employees whose job may be in jeopardy as a result of their disability.


More information

To find out more about DES and how we can help you, contact us on (08) 9550 1111 or email

Privacy Policy

Protecting Your Privacy

BTG is committed to protecting the privacy of personal information. This policy sets out the way we handle your personal information including the use and disclosure of personal information as well as your right to access the personal information BTG holds. 

Open & Transparent Management

In order to service our customers in the areas of employment services, training and personal development, and community services, BTG frequently need to collect personal information name, address, and employment status etc. BTG will manage personal information in an open and transparent way and have a clearly expressed and up to date policy.


Whenever it is lawful or practicable, you have the option of not identifying themselves, or of using a pseudonym in relation to a particular matter.


In order to deliver our services, BTG will need to collect such personal information as:

  • name, address, email address, telephone number, emergency contact details
  • employment history, education details, qualifications
  • employment status and details
  • some health information

However, BTG will not collect personal information unless your personal information is necessary for the provision of our services or for statistical purposes. Personal information will be collected in a lawful and fair means and in an unobtrusive manner. BTG will only collect personal information about an individual only from the individuals directly unless it is unreasonable or impracticable to do so.

BTG will not collect sensitive personal information revealing racial or ethnical origin, political opinions, religious or philosophical beliefs, trade-union membership, or details or health, disability or sexual activity or orientation, unless;

  • The your consent has been obtained; or
  • The collection is required or specifically authorised by law; or
  • The collection is necessary to prevent or lessen a serous and imminent threat to the life or health of any individual, where the subject of the information is physically or legally incapable of giving consent; or
  • The collection is necessary for the establishment, exercise or defence of a legal claim.
Unsolicited Personal Information

If BTG receives personal information which BTG did not solicit and the information is something BTG could not have collected under the current regulation, BTG will destroy the information as soon as practicable but only it is lawful and reasonable to do so, or ensure that the information is de-identified.

Notification of Collection

BTG, at or before the time or as soon as practicable after collection of information, will notify you of;

  • Who we are and how you can contact us
  • Individual’s right with regards to accessing the personal information BTG hold on
  • The purpose for which the information was collected
  • To whom BTG usually disclose the personal information collected
  • Any law that requires BTG to collect particular personal information; and
  • The main consequences, if any, for an individual failing to provide all or part of the information BTG require under law.
Use or Disclosure

BTG will use best efforts to endure that the information provided remains private and is used only for the purposes agreed.  BTG will not reveal, disclose, sell, distribute, rent, license, share or pass your personal information on to a third party, other than those service providers that BTG have a binding agreement with ensuring that the third party affords personal information similar levels of protection as BTG does.

However, in order to provide you with employment services, training and community services, BTG may need to disclose your personal information to provide services specified at the point of collection or for another purpose if:

  • you would reasonably expect BTG to disclose it for that purpose;
  • that purpose is related the purpose specified to customers at the time of collection
  • BTG reasonably believes that the use is necessary to lessen or prevent a serious and imminent threat to an individual life or health;
  • BTG has reason to suspect that unlawful activity has been, or is being engaged in, and uses the information as part of its investigation, or in reporting its concerns to the relevant authority;
  • the use and disclosure is specifically authorised by law; or
  • the use and disclosure is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty, or for the protection of the public revenue.

BTG does not use or disclose personal information for the purpose of direct marketing unrelated products or services. Unless BTG take such steps as are reasonable in the circumstances to ensure that overseas recipient does not breach the Australian Privacy Principles in relation to the information, BTG will not make cross-boarder disclosure of personal information: 

  • who is not in Australia or an external territory; and
  • who is not the entity or the individual.

BTG will not adopt as its own identifier an identifier that has been assigned by a government agency unless:

  • the adoption of the government related identifier is required or authorised by or under an Australian law or a court/tribunal order; or
  • if the identifier is prescribed by the regulations; and
  • BTG is included in a class of organisations prescribed by the regulations; and
  • the adoption, use or disclosure occurs in the circumstances prescribed by the regulations.
  • where practicable, BTG will not use or disclose an identifier assigned to an individual by a government agency.
Data Quality

BTG will take reasonable steps to ensure that personal information is accurate, complete and up-to- date. You are encouraged to provide personal information accurate, complete and up-to-date by contacting and informing BTG of any changes to personal details on the phone or by emailing their contact.


BTG is committed to protecting the privacy of personal information BTG take reasonable steps to protect personal information from misuse, loss and from unauthorised access, modification or disclosure. BTG ensure this by having such security measures as:

  • individual password access to systems and databases
  • secure file cabinets; and
  • secure access to our offices.

BTG will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer required for any purpose.

Access and Correction

BTG will provide to you, upon request, access to the personal information BTG keeps on you, unless providing access impacts on the privacy of other individuals or the request. You will be provided with the opportunity to correct that information if it is deemed to be incorrect.  You may be required to fill out a form in order to obtain access to your personal information. This form can be obtained by contacting our office on (08) 9550 1111 or by emailing us at  There may be some cases where we are unable to provide you access to your personal information, however BTG will explain why access was denied.

The Internet and Your Privacy

BTG takes reasonable steps to protect your security when using our site but you should be aware that no transmission of information to and from a website is ever totally secure. While we will strive to ensure the personal information transmitted to or from our website is secure and protected from unauthorised access, we cannot fully guarantee the security of your information. Transmission is at your risk.  Our web site may contain link to other sites, which are not subject to our privacy standards, policies and procedures. You will need to review those web sites directly to ascertain their privacy policies and practices.


BTG’s website use cookies. Cookies are pieces of information that a website can transfer to an individual’s computer for record keeping. Cookies can make using our website easier to navigate by storing your individual preferences. The use of cookies is a widely used industry standard and you will find most major websites use them. You can configure your hard drive to not accept cookies, however you may lose some functionality.

Resolving Privacy Concerns

You are able to raise any concerns you have regarding our personal information handling practices by either discussing your concerns with a staff member at our office on (08) 9550 1111 or by emailing us at

Immigration Employment Services (IES)

You might not know this about Bridging the Gap, but a number of our staff and management team are immigrants to our fair state, joining us from all corners of the globe including England, Ireland, Scotland and South Africa.

Therefore it is through understanding of our shared experiences as new arrivals in Western Australia that we recognise how difficult it can be to understand the lingo, references and acronyms, not to mention the tax requirements, salary systems, family benefit schemes, housing rentals and real estate market. 

One thing we all agree on was that more information could be made available to support the immigration process and help those new to Western Australia to find employment upon arrival. And so, it is with knowledge and experience we developed our Immigrant Employment Information Seminar and Immigration Employment Guide to support the influx of new arrivals to our beautiful state and help make a somewhat stressful, yet exciting journey  just that little bit easier to navigate.


About our Immigration Employment Information Session

Our experienced team of professionals can give you the advice you need to secure employment or sponsorship  prospects in Western Australia.  Our innovative, personal session is designed to guide you through the process of finding work in WA.

WHEN:     At a time convenient to you!
WHERE:   We offer sessions from our offices in Rockingham, Mandurah, Spearwood, Kwinana and Wembley, as well as via phone or Skype
COST:      $75

To book or find out more, contact us on (08) 9550 1111 or email


About the Immigrant Employment Guide

Are you new to Western Australia, or plan to emigrate soon?  Are you looking for information on training and employment to help you find a job?
Bridging the Gap have an Immigration Guide to help you.  Our Immigration Guides are now available to purchase online from the BTG e-Store.
Developed with over 30 years experience in the industry, Bridging the Gap’s Immigration Guides are an essential resource for those emigrating to Western Australia from across the globe.

Our helpful guides include information on:

  •  WA Employment laws and regulations;
  •  Skills Recognition, Assessments and Recognised Prior Learning (RPL);
  •  Accredited and non-accredited training courses & workshops; and
  •  Advice on how to apply for jobs in Western Australia.

Copies of our Immigration Employment Guide are available to purchase and download online from


Latest News

Latest news & events

Partnering with MercyCare to build homes for the homeless.

With youth unemployment nearing 20 per cent and over 13,000 people sleeping rough every night, Bridging the Gap has partnered with MercyCare to deliver an innovative new program that provides young people with access to housing, training and sustainable employment. The Affordable Housing for Life (AHFL) initiative ultimately aims to break the cycle of homelessness by providing at-risk youth aged between 16 and 25 years with long term solutions for sustainable employment, training and housing.

Through a number of links with industry bodies and residential construction employers, AHFL facilitates practical and paid on-the-job training linked to real employment opportunities. Bridging the Gap Chief Executive, Colin Kerr, said the program, which commenced in September, will see his staff locate eligible young people to join the program and work together with network partners to respond to the strong correlation between unemployment and homelessness.

“Homelessness can be caused by an isolated event, or a combination of events and they can range from unemployment and low income to a lack of affordable housing or a breakdown in family relationships,” he said. “By providing these young people with job opportunities and access to accredited training we can effectively break the homelessness cycle.”


BTG now offer Disability Employment Services

Promoting abilities to secure work for DES clients.

Bridging the Gap Job Futures recently expanded our range of job services to include Disability Employment Services (DES) delivered through our offices in Kwinana, Mandurah, Pinjarra, Rockingham, Spearwood, Waroona and Wembley. 

Disability Employment Services helps jobseekers with disability or health concerns to access individually tailored employment services, with strong links to training and development. 

If you would like more information on DES @ BTG, please contact Kelly on 08 9550 1111.


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  • The Green Collective

    Throwing seed bomb is a fun gardening activity for families and communities. Become a green “Bomma” (Bommba) and grow herbs vegetables and flowers wherever you think a little patch of green needs to be.

  • Mental Health

    This practical course will explore common mental health illnesses and address interventions for working with behaviours of concern in adults.

  • Interview Skills
    Interview Skills

    This course will assist you to develop interview techniques that will help you stand out from the crowd. You will learn the skills necessary to prepare yourself for interviews and how to present yourself professionally


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